Australians are leading increasingly busy lifestyles. A study has found that 41 per cent feel rushed or pressed for time. Retailers are responding by expanding their e-commerce commerce and enhancing the customer experience on the internet.
Consumers are responding by taking more of their shopping online. At precisely the same time, their expectations for quicker deliveries will also be increasing and overlooking a delivery is among the most disliked inconveniences for clients.
A recent poll of Aussie shoppers by top parcel delivery service CouriersPlease (CP) discovered that the vast majority of Aussies want retailers to provide flexible delivery times. Specifically, 80 per cent of those surveyed would like after-hours and weekend parcel delivery, and 73 per cent would like three-hour and same-day shipping.
CP is helping retailers to solve this issue with services that permit them to offer their clients options to accumulate their deliveries at a time that is appropriate for them.
Provide authority to leave a parcel.
Shoppers can authorise CP couriers to leave their delivery in a secure place in their property if nobody is home to sign for it. This option is only applicable once the front of the residence isn’t in view of passers-by when the house is protected from weather or pets, and apartment buildings which have access to a common internal location.
CP enables shoppers to divert their delivery to a neighbour up to one business day before the delivery date. They could nominate a neighbour within three homes in either direction of the original shipping address.